Shipping policy
At Cool Beams, we strive to provide fast and reliable shipping options to our customers. Below, you'll find our shipping policy, which outlines our procedures, estimated delivery times, and any applicable fees.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
Shipping Rates
Our shipping rates are $8.00 for orders below $75, and free for orders $75 and above.
Shipping Carriers
We may use USPS, UPS, or FedEx to ship our products, but most often ship via UPS.
Order Processing Time
All orders are processed and shipped within 24-48 hours of receipt, excluding weekends and holidays. Due to the customized nature of most products, this processing time is added to expected carrier delivery time to calculate total delivery time to your door.
Delivery Times
Delivery times are estimates and may vary due to factors such as weather, traffic, and high volumes of mail. We are not responsible for delays caused by these factors.
Tracking Information
Once your order ships, you will receive an email with tracking information. You can use this information to track the status of your order on the shipping carrier's website.
International Shipping
We do not presently ship to international addresses as a standard offer, but will likely do so in the future. Contact us if you have a special request for international shipping!
Special Delivery Instructions
If you have special delivery instructions, such as a signature requirement or delivery to a specific address, please contact us to arrange for these services.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us and we will work with the shipping carrier to resolve the issue.
Returns and Refunds
If you need to return an item, please see our return policy for instructions.
Changes to Shipping Policy
We reserve the right to modify our shipping policy at any time. Changes will be posted on our website and will take effect immediately.